• Get complimentary shipping on all purchases above $49 — yes, you read that right, babe! For orders falling below this mark, shipping fees will be conveniently calculated during checkout.
  • Patience is a virtue, but here, it’s also rewarded swiftly! We pride ourselves on promptness, ensuring your orders are on the move from our distribution hub within 1-2 working days of being processed. With Express Shipping, expect your package to reach you within just 2-4 business days post-dispatch.
  • Bear in mind, however, that our friends in US territories, Canada, Hawaii, Alaska, and Puerto Rico follow a separate rhythm; they can anticipate their packages dancing through the doorstep in about 4 weeks’ time.
  • Your positive energy comes packaged and en route to the shipping address you kindly provided during checkout. Take charge and make triple sure the details are correct and complete – accuracy is key! Trust us, discretion is our middle name; every delivery is stealthy, void of labels, descriptions, or anything that might pique your neighbor’s curiosity.
  • LOVEQUAY is not liable for any delays during transit, lost or damaged shipments, or orders delivered to incorrect, invalid addresses, or even to the right addresses. Should a product go missing in transit, LOVEQUAY will make every reasonable effort to assist in locating the missing parcel.
  • Parcels may be returned to us due to various circumstances, such as unpaid fees, duties, or taxes, inaccurate addressing, unclaimed items at the post office, and more. Should a package be returned or refused, please contact our Customer Service via support@lovequay.com to arrange for reshipment, bearing in mind that additional shipping charges may apply.
  • At our core, we’re all about positivity, but it’s crucial to emphasize that the responsibility for the products purchased transfers to you upon successful delivery to the address you’ve provided.
  • Customs, Levies, and Tariffs:Upon placing an order that is shipped to your designated location, additional expenses such as customs duties, import/export fees, or other levies imposed by national, state, or local authorities may apply. These costs are not part of the initial shipping fee; hence, they are your responsibility to settle separately from the total quoted on our website during checkout. Taxes like Value Added Tax (VAT) are similarly not covered by LOVEQUAY. For clarity regarding these potential charges, kindly reach out to your local customs authority.
  • Missing Shipment Policy:Once your order departs from our warehouse facilities, our partnered courier services strive to adhere to estimated delivery timelines. Nevertheless, on rare occasions, parcels may encounter unexpected detours within the mailing network. Should your shipment not arrive by the anticipated date, kindly email support@lovequay.com, and our dedicated customer support team will exhaust all reasonable measures to track down your package.
  • Parcels are only considered officially lost in transit following a set duration, which varies by region. Please refer to the table below for specifics. Unfortunately, these timeframes are beyond LOVEQUAY’s jurisdiction, apologies for any inconvenience. In the event a package is confirmed lost, LOVEQUAY will promptly arrange for your order to be resent.
AUS+NZUSACANUK
15 days from dispatch15 days from final scan30 days from final scan21 days from dispatch
  • Kindly be aware that we are able to conduct inquiries for missing orders only within a 3-month timeframe from the dispatch date. Orders beyond this period will no longer be traceable within our courier partner’s records. Failure to notify us within this stipulated period renders our lost in transit policy inapplicable.
  • Do you have more queries about shipping? Visit our FAQ section for further details, or drop an email to our Customer Service with your questions at support@lovequay.com.